Live chat, email & phone support
Never miss a call, chat or ticket again.
Trained support specialists across inbound and outbound calls, live chat and email — working inside your tools, in your brand voice, around the clock.
Support operations
LiveIllustrative example of the metrics we report on.
Benefits
Benefits of working with us
Deliver exceptional support while reducing costs and scaling effortlessly.
60% Cost Savings
Reduce operational costs
Cut overhead by up to 60% compared with hiring in-house. No recruitment, equipment or management overhead to carry.
3× Faster Response
Improve response time
Round-the-clock availability across phone and live chat, so customers get help the moment they need it.
95% Satisfaction
Increase customer satisfaction
Vetted, fluent agents trained on your SOPs, products and tone of voice deliver support that keeps customers coming back.
Scale Instantly
Elastic support team
Flex seats up or down around launches, seasonal peaks and campaigns — without hiring friction or layoffs.
Channels
Three channels, one support team
Pick one channel or run all three — every conversation is handled by the same trained team.
Inbound & outbound calling
Professional voice support that sounds like your own team.
- Customer care & order status
- Tier-1 technical triage
- Overflow & after-hours routing
- Appointment setting & follow-ups
Real-time live chat
Instant answers on your website and in your app.
- Pre-sales questions
- Cart abandonment rescue
- Order changes & returns
- Live troubleshooting
Email & helpdesk ticketing
Inbox zero, handled with care — not canned replies.
- Queue management to SLA
- Multi-tier escalations
- Personalised responses
- Refunds & account requests
Why AlignFlo
Why choose our live support services
Exceptional customer experiences, delivered by a professional support team.
24/7 availability
Round-the-clock coverage for your customers across US, UK and Australian time zones.
Cost reduction
Lower your cost per contact while lifting first-contact resolution.
Trained agents
Specialists who work as a natural extension of your in-house team.
AI-powered workflows
Smart routing, transcription and suggested replies keep every agent accurate and fast.
Fast response times
Agreed response windows so customers never sit on hold or wait in a queue.
Multichannel support
One consistent experience across phone, email, chat and social messages.
How it works
How our support outsourcing works
A streamlined process for seamless outsourced customer service.
- 01
01 · Consultation
We review your volume, peak hours, channels and pain points, then design a support plan around them.
- 02
02 · Setup & integration
We work inside your existing helpdesk and phone system, so nothing changes for your customers.
- 03
03 · Agent training & AI optimisation
Agents learn your products, policies and tone, with AI tools assisting quality and speed.
- 04
04 · Launch & scaling
Go live with quality checks and weekly reporting, then scale the team as your business grows.
Getting started
Easy onboarding with AlignFlo
From your first conversation to your first customer contact — a clear path to a support team that feels like your own.
Discuss your requirements
Share your channels, customer volumes and the support your business needs.
Get a tailored quote
Review a proposal built around your coverage, team size and agreed scope.
Sign up to get started
Agree the plan and give us the information needed to prepare your support team.
Meet your agents
We assign the right specialists for your customers, channels and brand voice.
Train your team
Your agents learn your products, tools, policies and escalation processes.
Go live with AlignFlo
Launch your support coverage with quality checks and ongoing performance reviews.
Your tools
Industry platforms & tools
Keep the systems you already trust. We prepare your team to work in your helpdesk, CRM and communication tools, keeping every customer conversation connected.
- Zendesk
- Gorgias
- Intercom
- Freshdesk
- Salesforce
- HubSpot
- Aircall
- Talkdesk
- Shopify
- Klaviyo
- LivePerson
- Olark
Questions
Frequently asked
Support proposal
Tell us your volume. We'll build the team.
Share your channels, hours and monthly contacts — we'll come back with a tailored staffing plan.