For Australian NDIS providers
The gap between a reported lead and a participant your team can actually support is where most NDIS marketing budgets disappear. We rebuild the enquiry, screening and follow-up system so the conversations reaching your intake team are ones worth having.
The problem
A monthly report shows enquiry volume climbing. Your intake coordinator's week tells a different story: duplicate submissions, people outside your service region, plans your organisation cannot support, and enquiries from three weeks ago that nobody replied to because the notification went to an inbox no one owns.
None of that is fixed by more traffic. It is fixed by deciding — explicitly — who you serve, asking that at the point of enquiry, answering everyone honestly, and making follow-up a system rather than an act of memory.
What we do
Most NDIS enquiry forms are written for the provider, not the participant or their support coordinator. We rebuild the path so the person enquiring knows in under a minute whether you are the right service, what happens next, and how long it takes.
Plan type, funding management, location, support category and timing are captured up front. Enquiries that clearly do not fit are answered honestly and redirected — your intake team stops absorbing that cost.
Acknowledgement, reminders, coordinator updates and internal handovers run automatically with a human able to step in at any point. Nothing sits unanswered in a shared inbox over a weekend.
Not impressions and clicks. Enquiries received, enquiries that met your criteria, enquiries that became participants, and where the rest dropped out. If a channel is not producing suitable participants, you will see it and be able to stop paying for it.
The difference
A person looking for support has usually already been passed around. Screening them out quickly and respectfully — with a genuine pointer to where to look next — is better for them and better for you. It also means the enquiries that do reach you carry weight.
Who it suits
Questions worth asking first
How it runs
We map how enquiries reach you today, who touches them, and where they stall. No assumptions, no template audit.
We write your screening criteria with you — plan types, funding, region, support categories, capacity — and agree how a non-fit is handled respectfully.
The enquiry path, screening logic, notifications, follow-up and reporting are built and connected to the tools your team already uses.
We review against actual enquiries, tighten the criteria, and hand over documentation your team can run without us.
How we work
Who we are
We design brands, build websites and software, and automate the operations behind them. This page is our NDIS work specifically: enquiry, screening and intake systems for Australian providers. It is a focused engagement, run by the same team that builds the rest.
A short conversation about how enquiries reach you now and where they are being lost. No deck, no pitch — if it is not a fit we will say so on the call.
Prefer email? Write to info@alignflosolutions.com.